Service Request Ticket

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Service Request Information

CONTACT	Name	Sayers, Konnie	Date	Oct 29, 2020 01:30 PM
	Department	College of Education	Phone	88444
	Location		Email	sayersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200230 (opens in a new window)	Bldg/Room	RWEC 137
	Service Tag		Description	Apple 21.5-inch iMac with Retina 4K Display #Z148
	Serial No.	C02DJ0QY07F6	Location	Konnie Sayers
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	18:7E:B9:0A:2F:7B
	Wireless NIC	14:7D:DA:89:92:42
	Bluetooth NIC	14:7D:DA:4D:E1:C5

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Nov 24, 2020 11:35 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Nov 24, 2020 11:35 AM	Added printers, made her an admin, ff bookmarks...	Add Attachment
Stephanie Magee	Nov 24, 2020 10:15 AM	Task reassigned to John Rushing.	Add Attachment
Stephanie Magee	Nov 17, 2020 10:30 AM	**This is an email** Hi Stephanie, Yes, next Tuesday, 11/24 at 10am would be great. Do I need to have anything ready before the tech arrives? Also, if they could phone before they leave the office, that would be great so I can meet them at the front or back door to let them into the RWEC building. Thanks so much and hope you have a good day, Konnie :)	Add Attachment
Stephanie Magee	Nov 17, 2020 10:19 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Nov 17, 2020 10:19 AM	**This is an email** Hi Stephanie, Oh wonderful, how about tomorrow morning anytime between 9 - 11:30? or next Tuesday morning anytime between 10 - 11:30? Thanks so much, Konnie :)	Add Attachment
Stephanie Magee	Nov 17, 2020 10:08 AM	To be scheduled	Add Attachment
Stephanie Magee	Nov 17, 2020 10:05 AM	SHES GETTING A IMACCCCCC lol	Add Attachment
Stephanie Magee	Nov 17, 2020 09:46 AM	emailed 11/17 and called	Add Attachment
Joanie Kinnaman	Nov 13, 2020 12:52 PM	inv#2020-0319	Add Attachment
Joanie Kinnaman	Nov 13, 2020 11:53 AM	sorry, apparently I should look beyond the first entry. DISREGARD my last note	Add Attachment
Joanie Kinnaman	Nov 11, 2020 04:09 PM	Konnie does not want a laptop. She is getting an iMac instead	Add Attachment
John Rushing	Nov 10, 2020 01:47 PM	Needs admin and printers setup.	Add Attachment
John Rushing	Nov 10, 2020 01:47 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Nov 10, 2020 01:47 PM	Imaged and in ITC 013 hallway.	Add Attachment
John Rushing	Nov 10, 2020 12:17 PM	Imaging on back counter in ITC 007	Add Attachment
Stephanie Magee	Nov 09, 2020 04:23 PM	So is this ready?	Add Attachment
Alix Karkanen	Nov 04, 2020 11:49 AM	sorry, no brain cells today, doesn't need a doc	Add Attachment
Alix Karkanen	Nov 04, 2020 09:35 AM	doc is now 20200252	Add Attachment
Alix Karkanen	Nov 02, 2020 09:16 AM	new machine 20200230	Add Attachment
Alix Karkanen	Nov 02, 2020 09:14 AM	I guess disregard the previous items as she requested a mac. On counter in 008	Add Attachment
Alix Karkanen	Oct 29, 2020 02:02 PM	doc not compatible waiting on mac docs 🤠	Add Attachment
Alix Karkanen	Oct 29, 2020 01:30 PM	laptop 20200217 monitor 20190898 dock 20200245 in 008	Add Attachment