Service Request Ticket - # 76555

Service Request Ticket - # 76555

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Service Request Information

CONTACT	Name	Hou, Feier	Date	Oct 29, 2020 01:44 PM
	Department	Natural Science/ Chemistry	Phone	88489
	Location		Email	houf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171048 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSPDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSPDRP2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:31:43

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 20, 2021 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 20, 2021 03:34 PM	This has been resolved.	Add Attachment
Katherine Reynoso	Jan 20, 2021 11:22 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jan 20, 2021 11:21 AM	**This is an outgoing email** Hi Feier, I need some additional information regarding service request #76555 Description: Both office computer and the wifi on personal device are very slow I'm Katherine with UCS. We received a task for your office computer and personal device. I'm checking in to see if this is still a problem? You can email me or call our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Lourdes Salazar	Oct 29, 2020 01:44 PM	Bringing into campus next week	Add Attachment
Lourdes Salazar	Oct 29, 2020 01:44 PM	**This is an email** Feier, I'm sorry you've been experiencing a slow computer, what is the WOU# for your desktop? Microsoft often runs updates on its own every night, so that frequency could be considered normal. All I can really offer right now is having a tech take a look to determine whether an image of the machine (wipe and reset) would be helpful for you. We would happily do this if you are able to bring the CPU to our office anytime between 9am and 4pm. Due to lack of staffing and the Welcome Center move this week we are short staffed right now and can't do many in office visits. For your mobile device I recommend contacting your service provider with details about wifi connection. Since it is a personal device there isn't much we can do to help. Let me know, Stephanie	Add Attachment
Lourdes Salazar	Oct 29, 2020 01:44 PM	**This is an email** Hi there, I have had two problems since the first time I came back to my office at the beginning of this term: first, the computer in my office (DFSC 213) has been slow; sometimes it can take minutes for it to just open one small file, and sometimes it just stops responding. It also seems that it asks to do Windows updates very frequently, and if I click on restart for the Windows update, it would take hours to restart and finish the update, and sometimes,it would ask to do an update again even if I just did an update the day before. Another problem I have is that the Wifi on my personal device (my cellphone) has also been very slow every time I am on campus and using the campus wifi. It has never happened before this term, and my cellphone is not slow when I am connected to another wifi network (such as the one at my home). Can you help me with the problem I have with my office computer? Are there things I need to do on my cellphone to use the campus wifi without it being really slow? Thank you! Thanks, -Feier Hou	Add Attachment