Service Request Ticket - # 76556

Service Request Information

CONTACT Name Navarete, Briana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2020 02:09 PM
Department Admissions Office Phone 88193
Location Email navareteb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200218[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
Serial No. C02DK3FKP3YV Location Kara Gournaris took it with her to Massachussets.

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software

Wireless NIC 14:7D:DA:9C:70:9B


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ucsaccountadmin@wou.edu 88955

Tracking

Entered by Date Memo
Account Administration
Email

Public

Entered by Date Memo
Joanie Kinnaman Oct 27, 2021 11:24 AM
Task reassigned to Account Administration.
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Joanie Kinnaman Oct 27, 2021 11:24 AM
redirected this wou number to SR#78056
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Katherine Reynoso Jan 08, 2021 02:48 PM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 08, 2021 02:25 PM
Accidently reopened this
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Katherine Reynoso Jan 08, 2021 02:20 PM
Status changed from (5) Completed to (1) Pending
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Joanie Kinnaman Jan 07, 2021 01:54 PM
Briana changed mind and wants to swap with a Dell 
instead.  See new ticket # 76849
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Katherine Reynoso Dec 16, 2020 11:14 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Dec 16, 2020 11:13 AM
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Dec 16, 2020 11:13 AM
****This is an email****
Hello,

I talked with my supervisor regarding this second 
monitor issue. Unfortunately, you'll need to buy 
an additional adapter for your computer. You can 
do this through wou.edu/purchaserequest 
The apple docks only allow for one monitor at a 
time, so an adapter will be needed. It will plug 
your monitor directly into your computer (instead 
of going through the dock). If you have any 
questions regarding purchasing the adapter, you 
can our office at (503) 838-8925 and they can 
transfer you to our purchasing department. 

Thank You,
Katherine
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Katherine Reynoso Dec 16, 2020 11:07 AM
She needs to buy an adapter. I'll email her and 
close this ticket.
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John Rushing Nov 17, 2020 03:27 PM
She picked up the computer today and Alix said she 
may need help setting it up in her room.  I called 
and also emailed her.
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Stephanie Magee Nov 17, 2020 10:13 AM
emailed 
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Joanie Kinnaman Nov 11, 2020 04:45 PM
inv#2020-0306
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Stephanie Magee Nov 11, 2020 02:27 PM
coming by 11/12? I think 
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Stephanie Magee Nov 10, 2020 10:32 AM
coming atfer 1
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Stephanie Magee Nov 09, 2020 04:52 PM
****This is an email****
Hi Stephanie, 

Someone came to fix the computer. We do not 
need it anymore.

Thank you, 
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Stephanie Magee Nov 09, 2020 04:25 PM
emailed 11/9
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John Rushing Nov 09, 2020 09:50 AM
Needs Admin and Printers installed.
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John Rushing Nov 09, 2020 09:50 AM
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Nov 09, 2020 09:49 AM
Finished imaging, ready to deliver. I put in ITC 
013 hall.
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John Rushing Nov 05, 2020 01:32 PM
Imaging at my desk
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Alix Karkanen Nov 04, 2020 12:34 PM
doc now 20200258[Edit Inv]
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Alix Karkanen Oct 30, 2020 09:27 AM
Task reassigned to UCS Tech.
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Alix Karkanen Oct 29, 2020 02:21 PM
Task reassigned to Alix Karkanen.
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Alix Karkanen Oct 29, 2020 02:16 PM
on my desk for time being
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Alix Karkanen Oct 29, 2020 02:16 PM
waiting on updated location to make gfa form
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Alix Karkanen Oct 29, 2020 02:09 PM
laptop 20200218[Edit Inv]
monitor 20190899[Edit Inv]

waiting on dock
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