Service Request Ticket

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Service Request Information

CONTACT	Name	Plec, Emily	Date	Oct 29, 2020 02:19 PM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200219 (opens in a new window)	Bldg/Room	BELL 114
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FFP3YV	Location	Emily Plec
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:75:64

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Joanie Kinnaman	May 04, 2021 03:25 PM	Emily says there was no charger in the bag, so I ordered a charger and cable for her W#20200219	Add Attachment
John Rushing	Mar 18, 2021 03:14 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Mar 18, 2021 03:14 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Mar 18, 2021 03:14 PM	JAMF showed it as in the users possession so I am closing the ticket.	Add Attachment
Katherine Reynoso	Mar 18, 2021 08:45 AM	This is no longer in the office. I think this has been picked up.	Add Attachment
Lourdes Salazar	Feb 11, 2021 04:20 PM	Task reassigned to New Equip. Setup.	Add Attachment
Katherine Reynoso	Dec 16, 2020 11:04 AM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #76557 Description: GFA Replacing 20141269 I'm Katherine with UCS. We are finished installing software on your GFA laptop. I'm checking in to see if you require any additional software for your new computer. If not, we can schedule a time for us to meet and swap computers. Let me know a few preferred times and dates. If you have any questions feel free to contact me or our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Joanie Kinnaman	Nov 11, 2020 04:51 PM	inv#2020-0307	Add Attachment
Stephanie Magee	Nov 09, 2020 04:27 PM	contacted 11/9	Add Attachment
John Rushing	Nov 09, 2020 09:51 AM	Needs Admin and Printers installed.	Add Attachment
John Rushing	Nov 09, 2020 09:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Nov 09, 2020 09:51 AM	Finished imaging, ready to deliver. I put in ITC 013 hall.	Add Attachment
John Rushing	Nov 05, 2020 02:16 PM	Imaging at my desk	Add Attachment
Alix Karkanen	Nov 04, 2020 12:36 PM	20200259	Add Attachment
Alix Karkanen	Nov 04, 2020 12:36 PM	doc now 2020259	Add Attachment
Alix Karkanen	Nov 02, 2020 09:03 AM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Nov 02, 2020 09:00 AM	still waiting on doc, but in 008	Add Attachment
Alix Karkanen	Nov 02, 2020 08:59 AM	**This is an email** Hello Alix, My office is in Bellamy Hall 114, not the Welcome Center. Since I am working from home, though, I have moved my computing equipment from my office. You are welcome to set it up there for safety reasons but I will need to arrange to return my current computer after I’ve had a chance to transition the new computer to my home office. If it is more convenient for you to have me just pick everything up directly from UCS, just let me know and I’ll arrange to come by early next week. Thank you! Emily	Add Attachment
Alix Karkanen	Oct 29, 2020 02:21 PM	Task reassigned to Alix Karkanen.	Add Attachment
Alix Karkanen	Oct 29, 2020 02:19 PM	laptop 20200219 mon 20190900 waiting on doc and updated location, on my desk for now	Add Attachment