Service Request Ticket - # 76558

Service Request Ticket - # 76558

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Service Request Information

CONTACT	Name	Haines, Colin	Date	Oct 29, 2020 02:49 PM
	Department	VP Student Affairs	Phone	89246
	Location		Email	hainesc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200220 (opens in a new window)	Bldg/Room	WUC 108
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FQP3YV	Location	Logan Doerfler-Departmental Computer
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:6F:94

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 16, 2020 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 16, 2020 09:55 AM	Setup. I brought back one loaner, but no other items.	Add Attachment
Katherine Reynoso	Dec 14, 2020 03:44 PM	**This is an outgoing email** Hi Colin, I need some additional information regarding service request #76558 Description: GFA Setup I'm Katherine with UCS. I've working on your GFA setup of two iMacs and a MacBook laptop. I'm almost finished and I'm just checking in to see if you require any additional software. I've installed the basic programs like Office Suite, Adobe DC, Firefox, Chrome, etc. If you don't require any additional software, let me know a few good dates and times where you'll stop by, or I can stop by this week. If you have any questions feel free to contact me. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Dec 14, 2020 01:06 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Dec 14, 2020 09:24 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Dec 14, 2020 09:24 AM	it's on the back counter petes been working on it. I also don't think it needs a doc and monitor, its not that kinda package	Add Attachment
Katherine Reynoso	Dec 11, 2020 04:36 PM	Starting image for laptop.	Add Attachment
Katherine Reynoso	Dec 11, 2020 04:29 PM	Found laptop, on standup desk.	Add Attachment
Katherine Reynoso	Dec 11, 2020 02:24 PM	Task reassigned to Alix Karkanen.	Add Attachment
Katherine Reynoso	Dec 11, 2020 02:24 PM	This needs a dock and monitor for laptop. I also can't find the laptop. Once you assign the dock and mon, can you pass it back to me?	Add Attachment
Katherine Reynoso	Dec 07, 2020 04:35 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Nov 04, 2020 09:34 AM	unsure if this needs a doc or not?	Add Attachment
Alix Karkanen	Oct 29, 2020 02:49 PM	IMACS; 20191095 and 20191096 laptop 20200220	Add Attachment