Service Request Ticket

Service Request Information

CONTACT	Name	McCannell, Rebecca	Date	Oct 30, 2020 09:56 AM
	Department	Creative Arts/Art	Phone	88442
	Location		Email	mccannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150408 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRD0LADV30	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC2015 "Named user" since JAN2015(install Adobe CC Desktop and any Apps she wants downloaded-not serialized)
	Wired NIC	38:C9:86:3F:FA:C9
	Wireless NIC	A4:D1:8C:60:11:5C
	Bluetooth NIC	A4:D1:8C:60:11:5D

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Feb 11, 2021 04:16 PM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Feb 11, 2021 04:16 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Nov 03, 2020 07:42 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Nov 03, 2020 07:42 AM	**This is an outgoing email** Hi Rebecca, We were just following up with you regarding a service request that we have for you. (#76562) Description: VDI help We were wondering when a good time to have a zoom session was to go over the issues that were happening in VDI. Thanks, Megan Thibeault	Add Attachment Public
Lourdes Salazar	Oct 30, 2020 09:56 AM	Rebecca is having troubles accessing files in VDI. Would Like to figure out how to connect to shared server. Looks like its missing some of her files	Add Attachment