Service Request Ticket - # 76565

Service Request Information

CONTACT Name Dougherty, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 30, 2020 10:15 AM
Department College of Education Phone 88929
Location Email doughertyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150641[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRV0V7DV30 Location PDR 2023 Giveaway

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:54:3C:6B


Wireless NIC A4:D1:8C:63:F2:6C


Bluetooth NIC A4:D1:8C:63:F2:6D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact smagee15@wou.edu 88925

Tracking

Entered by Date Memo
Stephanie Magee
Email

Public
Entered by Date Memo
Stephanie Magee Nov 03, 2020 08:07 AM 
Task reassigned to Stephanie Magee.
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Stephanie Magee Nov 03, 2020 08:07 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Oct 30, 2020 10:15 AM 
Jessica changed her password through account lookup and the new password works for the portal but not when she is trying to log into the computer.
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