Service Request Ticket - # 76568

Service Request Ticket - # 76568

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Service Request Information

CONTACT	Name	Larson, Malissa	Date	Oct 30, 2020 10:39 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191025 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
	Serial No.	FVFCH21PL414	Location	Kailey Knospe - Abby's House WUC 106; itc parts pi
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	3C:22:FB:32:21:D2
	Bluetooth NIC	3C:22:FB:33:CA:71

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 13, 2020 02:35 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Nov 13, 2020 02:35 PM	Delivered to Alexis.	Add Attachment
Katherine Reynoso	Nov 09, 2020 02:01 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Nov 09, 2020 02:01 PM	Computer done and in the outbox. Don't forget to hardwire log her in just in case.	Add Attachment
Katherine Reynoso	Nov 06, 2020 04:46 PM	Done imaging and has JAMF.	Add Attachment
Katherine Reynoso	Nov 06, 2020 02:23 PM	Getting this started.	Add Attachment
Katherine Reynoso	Nov 06, 2020 02:14 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katherine Reynoso	Nov 06, 2020 02:14 PM	It's actually in the inbox. I'll get this started.	Add Attachment
Katherine Reynoso	Nov 05, 2020 04:29 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Nov 05, 2020 04:29 PM	**This is an outgoing email** Hi Malissa, I need some additional information regarding service request #76568 Description: Computer needs to be wiped We've received a ticket that said you wanted us to reimage a computer that belonged to Lisette Cervantes. When would be a good time for me stop by to pick-up the computer and get that started? Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Nov 05, 2020 03:56 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Oct 30, 2020 10:39 AM	Computer returned. Need to be wiped and returned. Original owner Lisette Cervantes Almonte	Add Attachment