Service Request Ticket

Service Request Information

CONTACT	Name	Verdegaal-Taylor, Paula	Date	Oct 30, 2020 03:52 PM
	Department	ASWOU	Phone	88303
	Location		Email	verdegaaltaylorp@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180670 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox WorkCentre 6515/DN AIO Color Laser Printer
	Serial No.	5AV810327F	Location	PDR
	Model	6515/DN	Hostname	coordinator.wou.edu
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity;IP:140.211.118.8	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:6F:17:4B

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Apr 27, 2021 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Apr 27, 2021 02:23 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Apr 27, 2021 02:23 PM	I guess this got fixed. But there is water damage from last monday, will need to be replaced.	Add Attachment
Katherine Reynoso	Nov 16, 2020 04:44 PM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Nov 03, 2020 04:54 PM	Went down and looked at this. I the tray is not lifting which I think is causing the issue. I am going to see if they are under warranty and if so get them a new tray.	Add Attachment
Katherine Reynoso	Oct 30, 2020 04:55 PM	asked Shandelle about this.	Add Attachment
Katherine Reynoso	Oct 30, 2020 04:14 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Oct 30, 2020 03:52 PM	**This is an email** The printer in the ASWOU office coordinator's office has a paper jam that I am unable to find. Could somebody please take a look at it. Thank you	Add Attachment