Service Request Ticket - # 76575

Service Request Ticket - # 76575

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Service Request Information

CONTACT	Name	Poage, Kimberly	Date	Nov 02, 2020 08:42 AM
	Department	Deaf Studies and Professional Studies	Phone	88758
	Location		Email	poagek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190230 (opens in a new window)	Bldg/Room	ITC
	Service Tag	HV0V1X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	HV0V1X2	Location	GFA Pool
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER from laptop W#20130408 SEPT2019 SR73809: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D);
	Wired NIC	C8:F7:50:86:6C:78
	Wireless NIC	DC:FB:48:D2:78:1E

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Stephanie Magee	Nov 16, 2020 10:36 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Stephanie Magee	Nov 16, 2020 10:36 AM	done	Add Attachment
Stephanie Magee	Nov 13, 2020 09:24 AM	**This is an email** I will be coming in this Monday at 9am for tech support help with my laptop and hope to pick up this item at the same time. Thank you! Kim Poage	Add Attachment
Katherine Reynoso	Nov 12, 2020 03:09 PM	**This is an email** Thank you Katherine. I will plan on being there at 9am with a mask on. An additional challenge I am having is with my Google Calendar and that when I use certain colors they don't always show up as events on my calendar. I would like some assistance with this as well. Thanks.	Add Attachment
Katherine Reynoso	Nov 12, 2020 02:42 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Nov 12, 2020 02:42 PM	Task reassigned to Paul Lambert.	Add Attachment
Katherine Reynoso	Nov 12, 2020 02:42 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Katherine Reynoso	Nov 12, 2020 02:42 PM	I sent this to Peter with the pictures.	Add Attachment
Katherine Reynoso	Nov 12, 2020 02:41 PM	**This is an email** Good morning Katherine. I apologize for the extended delay. I am currently quarantine until 11/15 per doctors orders due to a COVID exposure on 10/31. I am negative as well as my whole household and all of us are symptom free. I do have time available this coming Monday 11/16 between 8:30am and noon if anytime in there would work well for you for us to meet. Also here is a copy of the latest Word error message I am getting:	Add Attachment
Katherine Reynoso	Nov 05, 2020 04:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Nov 05, 2020 04:35 PM	**This is an outgoing email** Hi Kimberly, I need some additional information regarding service request #76575 Description: Word error- waiting for reply I'm Katherine with UCS. We've received a ticket stating you were having trouble with Word. Is there a few good times where I can stop by your office to help you with this. If not, we can schedule a time for you to stop by our office. Let me know what works best for you. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Nov 05, 2020 03:55 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Nov 02, 2020 08:43 AM	still cant upload attachments :/	Add Attachment
Stephanie Magee	Nov 02, 2020 08:42 AM	**This is an outgoing email** Kimberly, What were you doing when you noticed this start to happen? Are other things on your computer working, I ask this because it could possibly be some type of wifi connection issue. I can go ahead and create you a ticket but we are severely short staffed and our staff is furloughed today so our resolution time on this task might take longer than usual. I would like us to try our best troubleshooting right now. Best, Lourdes	Add Attachment
Stephanie Magee	Nov 02, 2020 08:42 AM	**This is an email** I keep getting this product application error and cannot save any Word documents including when I make changes to previous documents. Laptop #20190230. Help please. Thanks	Add Attachment