Service Request Ticket - # 76579

Service Request Information

CONTACT Name Jones, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2020 10:39 AM
Department Admissions Office Phone 88594
Location Email jonesc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200319[Edit Inv] (opens in a new window) Bldg/Room WEL 110o
Service Tag 6JZCZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 6jzcz33 Location Christopher Jones

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:56:AC


Wireless NIC 08:5B:D6:6F:B9:81

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
John Rushing Mar 24, 2021 01:45 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 24, 2021 01:45 PM 
In Sophos, user logged in on 3/24.
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Katherine Reynoso Mar 18, 2021 08:46 AM 
Not in the office. I think this has been picked up.
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Lourdes Salazar Feb 11, 2021 04:12 PM 
Task reassigned to New Equip. Setup.
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Katherine Reynoso Jan 13, 2021 03:57 PM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Jan 13, 2021 03:57 PM 
The computer is imaged and up-to-date. Also has 
admin rights. I will leave the computer on the 
inventory counter.
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Katherine Reynoso Jan 13, 2021 03:56 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Jan 13, 2021 03:56 PM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Dec 17, 2020 03:20 PM 
Status changed from (1) Pending to (5) Completed
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Alix Karkanen Dec 17, 2020 03:20 PM 
the mac has been re-inventoried
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Peter Puettmann Dec 17, 2020 02:53 PM 
Task reassigned to Alix Karkanen.
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Peter Puettmann Dec 17, 2020 02:52 PM 
i have replaced his system with the Dell.
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Stephanie Magee Dec 16, 2020 01:38 PM 
left GFA sheet on Peters desk :)
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Alix Karkanen Dec 15, 2020 10:32 AM 
 laptop 20200319[Edit Inv]
doc 20200353[Edit Inv]
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Alix Karkanen Dec 15, 2020 10:30 AM 
actually, we should probably get the mac back 
first, before we give him the new one
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Alix Karkanen Dec 15, 2020 10:29 AM 
actually, we should probably get the mac back 
first, before we give him the new one
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Alix Karkanen Dec 15, 2020 10:28 AM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Dec 15, 2020 10:28 AM 
guess he wants a dell instead, ill update 
inventory and put it on the counter
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Peter Puettmann Dec 07, 2020 11:15 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Peter Puettmann Dec 07, 2020 11:15 AM 
this isnt wrong.
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Peter Puettmann Nov 30, 2020 08:33 AM 
I will speak with Joanie tomorrow
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Peter Puettmann Nov 23, 2020 08:38 AM 
DELIVERED but he has the WRONG DOCK
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Stephanie Magee Nov 18, 2020 09:38 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Nov 18, 2020 09:38 AM 
Friday 8-12
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Stephanie Magee Nov 17, 2020 10:15 AM 
contacted 11/17
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Joanie Kinnaman Nov 11, 2020 05:01 PM 
inv#2020-0308
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Stephanie Magee Nov 09, 2020 04:28 PM 
contacted 11/9
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John Rushing Nov 09, 2020 09:54 AM 
Needs Admin and Printers setup.
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John Rushing Nov 09, 2020 09:54 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Nov 09, 2020 09:54 AM 
Finished imaging, ready to deliver. I put in ITC 
013 hall.
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John Rushing Nov 05, 2020 02:17 PM 
Imaging at my desk
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Alix Karkanen Nov 04, 2020 09:27 AM 
doc 20200250[Edit Inv]
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Alix Karkanen Nov 02, 2020 10:39 AM 
Laptop 20200217[Edit Inv]
Mon 20190898[Edit Inv]
waiting on doc
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