Service Request Ticket

Service Request Information

CONTACT	Name	Morse, Scot	Date	Nov 02, 2020 10:49 AM
	Department	Computer Science Division	Phone	88921
	Location		Email	morses@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171236 (opens in a new window)	Bldg/Room	ITC 310C
	Service Tag		Description	Apple MacBook Pro 15in 2.8GHzQuad i7, SpcGry #MPTR
	Serial No.	C02WT06XHTD5	Location	Scot Morse, Professor, MIS Program Coordinator
	CPU	Intel Core i7(2.8GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	88:E9:FE:72:AC:17
	Bluetooth NIC	88:E9:FE:6C:EC:C4

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Nov 04, 2020 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Nov 04, 2020 09:17 AM	Emailed user. Closing call.	Add Attachment
Megan Thibeault	Nov 04, 2020 08:59 AM	Task reassigned to Michael Ellis.	Add Attachment
Megan Thibeault	Nov 04, 2020 08:59 AM	Same with this one. This isn't on the machine it's on an external device on a backup. He would have to wipe his external device and backup.	Add Attachment
Stephanie Magee	Nov 02, 2020 10:49 AM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: We detected a potentially unwanted application (PUA) on a computer. PUAs are not malicious but are often considered unsuitable for corporate networks. Where it happened: W20171236 Path: /Volumes/BACKUP_MORS/Backups.backupdb/morses MacBook Pro/2017-10-19-160514/Macintosh HD/Users/morses/Library/Application Support/Spigot/ApplicationManager What was detected: SpiGot User associated with device: W20171236\morses How severe it is: Medium What Sophos has done so far: We blocked access to the PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page. Select the PUA alert. To remove the PUA, click Clean up PUA(s). If you want to let it run, click Authorize PUA(s). Authorize PUAs will apply to all your computers, not just the one in this alert.	Add Attachment