Service Request Ticket - # 76582

Service Request Information

CONTACT Name Thakur, Garima   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2020 10:50 AM
Department Creative Arts/Art Phone 89247
Location Email thakurg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150143[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch with Retina 5K display #Z0QW
Serial No. D25QD0D7FY13 Location PDR

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from XXXX2015004715, AutoDesk Maya from campus site license(Free Acad), Adobe CCE2015 subscription user(load FULL Adobe CCE to MATCH ITC103); Font Explorer X Pro 5.x(MAC) from VISA2015004774

Wired NIC 38:C9:86:02:D4:BA


Wireless NIC D0:03:4B:CE:48:C1


Bluetooth NIC D0:03:4B:CE:48:C2


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Apr 13, 2021 02:22 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Apr 06, 2021 08:36 AM
****This is an email****
Hello,
If you would like the program removed go to the 
Sophos program on your computer (should be on 
your launchpad), on the alerts page select PUA 
alert. To remove the PUA, click Clean up PUA(s). 
If you require help I can stop by your office.
Thank You,Katherine
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Katherine Reynoso Apr 06, 2021 08:35 AM
****This is an email****
This is weird. I don’t know what this is. I did 
install zoom so I could take meetings on the 
desktop, as well as some Wacom software fro my 
tablet. But this is odd.
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Katherine Reynoso Apr 05, 2021 02:28 PM
She knows about it and that it's on her iMac. I'm 
asking if she wants this removed or not.
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Katherine Reynoso Apr 05, 2021 09:02 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Apr 05, 2021 09:02 AM
****This is an outgoing email****
Hi Garima,

I need some additional information regarding 
service request #76582

Description: [MEDIUM] Alert for Sophos Central 
[Western Oregon University]: We detected a 
potentially unwanted application

I'm Katherine with UCS. We've received a 
notification that your computer has been in 
contact with a potentially unwanted application. 
It looks like an SD card called "LaCie" had an 
application called "uTorrent.pkg". If this is 
something you purposely downloaded and installed, 
let me know. If it is not, then we would like to 
remove it from the system. You can call me back 
at our front office at 503-838-8925 or email me.

Thank You,
Katherine 
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Public
Katherine Reynoso Apr 05, 2021 08:29 AM
Task reassigned to Katherine Reynoso.
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Stephanie Magee Nov 02, 2020 10:50 AM
Sophos Central Event Details for Western Oregon 
University

What happened: We detected a potentially 
unwanted application (PUA) on a computer. PUAs 
are not malicious but are often considered 
unsuitable for corporate networks.

Where it happened: W20150143

Path: /Volumes/LaCie/backup_32gb sd card/New 
Folder_5_27_14/uTorrent.pkg

What was detected: SpiGot

User associated with device: W20150143\thakurg

How severe it is: Medium

What Sophos has done so far: We blocked access 
to the PUA.

What you need to do: In the Sophos Central 
Admin console, go to the Alerts page. Select 
the PUA alert. To remove the PUA, click Clean 
up PUA(s). If you want to let it run, click 
Authorize PUA(s). Authorize PUAs will apply to 
all your computers, not just the one in this 
alert.
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