Service Request Ticket - # 76590

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2020 09:07 AM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200173[Edit Inv] (opens in a new window) Bldg/Room WEL 110O
Service Tag 40FZ573 Description Dell Latitude 5400
Serial No. 40FZ573 Location Jessica Cruz

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:A0:05


Wireless NIC AC:12:03:36:86:5C


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Nov 11, 2020 02:01 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Nov 11, 2020 02:01 PM
I brought back her old computer and she still needs 
and wants her new monitor. 
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John Rushing Nov 10, 2020 11:28 AM
Delivered Display port cable. Also put laptop on 
WOU Classroom Wi-Fi for Power Faids.
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Stephanie Magee Nov 09, 2020 04:24 PM
please let me know when this is completed/if it is 
completed 
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Katherine Reynoso Nov 06, 2020 03:38 PM
****This is an email****
Hello,

We were able to install Powerfaids and ED Connect 
to your GFA computer. The laptop is ready to be 
delivered. Right now I will only be able to set 
up the laptop and dock, the monitors are 
currently on backorder until December 15th, so 
that will be done at a later date. I'm going to 
set up Samantha's and Syllebram's laptops Monday 
at 2:15 PM, would you be available Monday around 
3:00 PM? If not, can you send me a list of a few 
good dates and times when you are available? If 
you have any questions feel free to contact me or 
our front office at 503-838-8925.
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Katherine Reynoso Nov 06, 2020 02:48 PM
Disregard the Wednesday-fri, wrong ticket.
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Katherine Reynoso Nov 06, 2020 02:43 PM
Also, Soukup was able to install powerfaids and ed 
Connect.
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Katherine Reynoso Nov 06, 2020 02:42 PM
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Katherine Reynoso Nov 06, 2020 02:42 PM
Computer is done. This is going to replace the 
front desk desktop computer. She'll be out 
Wednesday-Friday, I'll probably go then. I let 
her know that she needs to backup everything to 
her drives.
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Katherine Reynoso Nov 05, 2020 02:45 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Nov 05, 2020 02:29 PM
****This is an outgoing email****
Hi Kella,

I need some additional information regarding 
service request #76590

Description: GFA Replacing 20141184[Edit Inv]

I'm Katherine with UCS. I've been working on your 
GFA replacement, and I'm just checking in to see if 
you require any additional software. I've installed 
the basic software: Office Suite, Adobe DC, VLC, 
and Chrome. Let me know if you require any 
additional software. If you have any questions feel 
free to contact me or our office at 503-838-8925.


Thank You,
Katherine
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Public
Katherine Reynoso Nov 04, 2020 04:41 PM
imaging
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Katherine Reynoso Nov 04, 2020 04:21 PM
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 03, 2020 09:11 AM
wrong doc - new one; 20200245[Edit Inv]
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Alix Karkanen Nov 03, 2020 09:07 AM
laptop 20200173[Edit Inv]
waiting on monitor
doc 20200244[Edit Inv]
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