Service Request Ticket - # 76593

Service Request Information

CONTACT Name Vala-Haynes, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2020 09:44 AM
Department Health & Exercise Science Phone 89256
Location Email valahaynese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140789[Edit Inv] (opens in a new window) Bldg/Room RWEC 239
Service Tag Description Apple MacBook Pro 15-inch with Retina Display#Z0RF
Serial No. C02PR29XG8WL Location HEXS Department laptop

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Office 2011 Std for MAC from XXX2014004298

Wireless NIC A4:5E:60:EE:0D:63


Bluetooth NIC A4:5E:60:EE:0D:64

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Dec 23, 2021 01:49 PM 
Task reassigned to Michael Ellis.
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Michael Ellis Dec 23, 2021 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Nov 03, 2020 09:44 AM 
****This is an email****
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20140789

User associated with device: 
W20140789\valahaynese

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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