Service Request Ticket - # 76594

Service Request Information

CONTACT Name Cameron, Samantha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2020 09:52 AM
Department Financial Aid Phone 88681
Location Email camerons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200270[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 5YFD373 Description Dell Latitude 5400
Serial No. 5YFD373 Location Jordan Tech Laptop

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC 74:78:27:0A:5A:30


Wireless NIC AC:12:03:ED:5B:5C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 08, 2021 02:37 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 08, 2021 02:37 PM 
Made service request for monitor 76853. I will 
close this ticket.
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Katherine Reynoso Jan 08, 2021 02:20 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Dec 28, 2020 01:42 PM 
Task reassigned to Service Request Desk.
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Alix Karkanen Dec 28, 2020 01:42 PM 
Task reassigned to Service Request Desk.
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Alix Karkanen Dec 28, 2020 01:42 PM 
monitor now 20200296[Edit Inv], desk please let Sam know
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Katherine Reynoso Dec 16, 2020 03:41 PM 
Yes
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Stephanie Magee Dec 16, 2020 03:11 PM 
were you able to pick up the old machine ?
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Joanie Kinnaman Nov 13, 2020 03:02 PM 
inv#2020-0324
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Katherine Reynoso Nov 12, 2020 03:55 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Nov 12, 2020 02:26 PM 
Still needs admin rights. But delivered and setup.
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Stephanie Magee Nov 09, 2020 04:24 PM 
Did you contact this user?
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Katherine Reynoso Nov 06, 2020 02:54 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Katherine Reynoso Nov 05, 2020 02:48 PM 
****This is an email****
Good afternoon,

My computer requires PowerFAIDS, EDconnect, and 
Greenshot, as well.

Thank you so much!
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Katherine Reynoso Nov 05, 2020 02:45 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Nov 05, 2020 02:32 PM 
****This is an outgoing email****
Hi Samantha,

I need some additional information regarding 
service request #76594

Description: GFA replacing 20140074[Edit Inv]

I'm Katherine with UCS. I've been working on your 
GFA replacement, and I'm just checking in to see if 
you require any additional software. I've installed 
the basic software: Office Suite, Adobe DC, VLC, 
and Chrome. Let me know if you require any 
additional software. If you have any questions feel 
free to contact me or our office at 503-838-8925.


Thank You,
Katherine
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Public
Katherine Reynoso Nov 04, 2020 04:41 PM 
imagining
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Katherine Reynoso Nov 04, 2020 04:21 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 03, 2020 09:52 AM 
laptop 20200270[Edit Inv]
doc 20200246[Edit Inv]

no more monitors until December
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