Service Request Ticket - # 76595

Service Request Information

CONTACT Name Piercy, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2020 10:01 AM
Department Financial Aid Phone 88684
Location Email piercya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200271[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag J58D373 Description Dell Latitude 5400
Serial No. J58D373 Location Greggory Vineyard

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC 74:78:27:0A:59:85


Wireless NIC AC:12:03:ED:4C:FC

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Joanie Kinnaman Nov 13, 2020 01:47 PM 
Inv#2020-0321
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Katherine Reynoso Nov 11, 2020 04:39 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Nov 11, 2020 04:39 PM 
Delivered and picked up old computer. Waiting on 
new monitor. She has admin rights.
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Katherine Reynoso Nov 06, 2020 02:54 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Katherine Reynoso Nov 06, 2020 02:48 PM 
She knows to backup everything to her H. Drive. She 
will be out of the office Wednesday-Fri, I'll 
probably come by then to do it.
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Katherine Reynoso Nov 05, 2020 02:45 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Nov 05, 2020 02:32 PM 
****This is an outgoing email****
Hi Andrea,

I need some additional information regarding 
service request #76595

Description: GFA Replacing 20141185[Edit Inv]

I'm Katherine with UCS. I've been working on your 
GFA replacement, and I'm just checking in to see if 
you require any additional software. I've installed 
the basic software: Office Suite, Adobe DC, VLC, 
and Chrome. Let me know if you require any 
additional software. If you have any questions feel 
free to contact me or our office at 503-838-8925.


Thank You,
Katherine
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Public
Katherine Reynoso Nov 04, 2020 04:42 PM 
imagining
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Katherine Reynoso Nov 04, 2020 04:21 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 03, 2020 10:01 AM 
laptop 20200271[Edit Inv]
doc 20200247[Edit Inv]

no monitors until December
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