Service Request Ticket - # 76596

Service Request Information

CONTACT Name Diaz, Syllebram   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2020 10:07 AM
Department Financial Aid Phone 88397
Location Email diazs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200272[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag 4LDD373 Description Dell Latitude 5400
Serial No. 4LDD373 Location FinAid

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC 74:78:27:0A:59:86


Wireless NIC AC:12:03:ED:4D:15

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 19, 2020 03:09 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Nov 19, 2020 03:09 PM 
Delivered monitor and brought back old monitor and 
computer. He already has admin rights.
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Alix Karkanen Nov 17, 2020 10:51 AM 
monitor is in the back with the rest of the 
ready to go set ups, when he comes to get admin 
rights, can someone give it to him?

its on the floor next to the shelf with a 
purple sticky note on it!
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Alix Karkanen Nov 17, 2020 10:41 AM 
monitor is now 20200100[Edit Inv] !!!!
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Joanie Kinnaman Nov 13, 2020 04:03 PM 
inv#2020-0326
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Katherine Reynoso Nov 11, 2020 04:39 PM 
Computer delivered. Still need to pick up old 
computer and give admin rights on his new one.
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Stephanie Magee Nov 09, 2020 04:31 PM 
Contacted via email 11/9
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Katherine Reynoso Nov 06, 2020 02:54 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Katherine Reynoso Nov 06, 2020 02:54 PM 
He's available after 10:00 AM Monday. He might not 
be there. Also let him know that he needs to backup 
his stuff. I'll probably go at the same time as 
Samantha's GFA.
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Katherine Reynoso Nov 05, 2020 02:45 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Nov 05, 2020 02:32 PM 
****This is an outgoing email****
Hi Syllebram,

I need some additional information regarding 
service request #76596

Description: GFA replacing 20141179[Edit Inv]

I'm Katherine with UCS. I've been working on your 
GFA replacement, and I'm just checking in to see if 
you require any additional software. I've installed 
the basic software: Office Suite, Adobe DC, VLC, 
and Chrome. Let me know if you require any 
additional software. If you have any questions feel 
free to contact me or our office at 503-838-8925.


Thank You,
Katherine
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Public
Katherine Reynoso Nov 04, 2020 04:42 PM 
imagining
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Katherine Reynoso Nov 04, 2020 04:21 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 03, 2020 10:07 AM 
laptop 20200272[Edit Inv]
doc 20200248[Edit Inv]

no monitors until December
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