Service Request Ticket - # 76598

Service Request Information

CONTACT Name Arasato, Nolan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2020 10:21 AM
Department Admissions Office Phone 88199
Location Email arasaton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200274[Edit Inv] (opens in a new window) Bldg/Room AD 101B
Service Tag DR1D373 Description Dell Latitude 5400
Serial No. DR1D373 Location Ashley Moores

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC 74:78:27:0A:59:B3


Wireless NIC AC:12:03:EC:79:CB

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 16, 2020 03:45 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Nov 16, 2020 03:45 PM 
Delivered. Brought back old computer. Still waiting 
on monitor.
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Joanie Kinnaman Nov 13, 2020 04:16 PM 
inv#2020-0328
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Katherine Reynoso Nov 13, 2020 02:42 PM 
****This is an email****
Hello,
The computer is good to go now. Do you mind if I stop by Monday at 3:00 PM to set up your new computer and dock? If you are not available I can do W,TH,F after 2:00PM as well. Also, since I will be taking our old computer make sure any documents or bookmarks are saved to your H or I drive.
-Katherine
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Katherine Reynoso Nov 13, 2020 02:40 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Peter Puettmann Nov 13, 2020 11:05 AM 
Admin rights given, now on shelf in back hallway with ALL EQUIPMENT short of MONITOR, MOUSE/KEYBOARD
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Katherine Reynoso Nov 12, 2020 04:43 PM 
****This is an email****
Aloha Katherine,

Thanks for the email. The ones I do use are the 
ones you listed, but additionally, I use firefox 
as well, zoom (if there is anything that needs to 
be downloaded). But other than that, I think I 
will be fine with the ones you listed and these 
two additional ones. 

Let me know if you need anything from me. I will 
be in the office all next week. 

- Nolan
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Katherine Reynoso Nov 12, 2020 04:06 PM 
****This is an outgoing email****
Hi Nolan,

I need some additional information regarding 
service request #76598

Description: GFA Replacing 20141241[Edit Inv]

I'm Katherine with UCS. I'm currently working on 
your new GFA computer. I'm just checking in to see 
if you require additional software besides the 
standard software: Office, Adobe, VLC, Chrome, etc. 
Let me know or call our front office at 503-838-
8925.

Thank You,
Katherine
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Public
John Rushing Nov 11, 2020 10:37 AM 
I ran Windows Updates and Dell Command updates.
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John Rushing Nov 11, 2020 10:35 AM 
Imaging in ITC 007.
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Katherine Reynoso Nov 06, 2020 03:14 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 03, 2020 10:21 AM 
laptop 20200274[Edit Inv]
doc 20200300[Edit Inv]

no monitors until December
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