Good to go.

Status changed from (5) Completed to (1) Pending

Picked up!

She dropped off the computer to imaged. It is done, 
and I set it in the front table, so she can have 
admin rights. It doesn't look like she'll be back 
today.

****This is an email****
Hello,

I've been looking into some way to get updates 
and QuickTime working. I did some research and it 
looks like Quick Time hasn't been supported in 
years (No security fixes, bug fixes, etc.) and 
since it's connected with the OS we can't 
reinstall it. I'm suggesting we reimage your 
computer. This would mean wiping your computer 
completely, reinstalling the OS (Quicktime should 
reinstall in this case). I know this is a drastic 
change, but I think right now it's the only 
solution we'll find. 

-Katherine

Status changed from (7) Waiting for Contact to (2) Scheduled

****This is an outgoing email****
Hi Kara,

I need some additional information regarding 
service request #76600

Description: Update error

I'm Katherine with UCS. We've received a service 
task regarding your MacBook. I understand that you 
would like to do a Zoom meeting. What days and 
times are you available for us to setup a meeting? 
I'm available most days after 2:00 PM.

Thank You,
Katherine

Task reassigned to John Rushing.

Kara is having trouble running updates on her 
computer, she hits the button but nothing happens.
I let her know that a tech would reach out to 
schedule a zoom appt.