Service Request Ticket - # 76602

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2020 10:10 AM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200305[Edit Inv] (opens in a new window) Bldg/Room HL 206b
Service Tag 5HZCZ33 Description Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
Serial No. 5HZCZ33 Location Nora Solvedt

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:57:AD


Wireless NIC 08:5B:D6:6F:B8:50

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 15, 2021 02:05 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Jan 15, 2021 02:05 PM 
I sent an email for sound. I'm going to close this 
ticket.
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Stephanie Magee Jan 15, 2021 01:53 PM 
Kat, any ideas on the sound part? I'd be happy to 
email her back and help her
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Stephanie Magee Jan 15, 2021 01:53 PM 
****This is an email****
Hi Stephanie,
Yes, I have it at home since I am primarily 
working from home :-) 
I have noticed that I can't seem to get sound 
through my laptop - only my monitor. Is there a 
way to change that?
Otherwise, things seem to be working fine.
Thank you for reaching out,
Nora
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Stephanie Magee Jan 15, 2021 01:32 PM 
emailed!
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Katherine Reynoso Jan 04, 2021 03:20 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Katherine Reynoso Jan 04, 2021 03:19 PM 
She's going to pickup the computer, but we might 
need to help her move the monitor and dock.
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Katherine Reynoso Jan 04, 2021 03:19 PM 
I placed the at the front desk.
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Katherine Reynoso Jan 04, 2021 03:06 PM 
Called and left a VM.
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Katherine Reynoso Dec 07, 2020 04:45 PM 
Task reassigned to Katherine Reynoso.
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Peter Puettmann Dec 07, 2020 11:25 AM 
Status changed from (5) Completed to (6) Ready to Deliver
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Peter Puettmann Dec 07, 2020 11:15 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Nov 30, 2020 02:45 PM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Nov 30, 2020 02:45 PM 
Peter, This person wanted to do the GFA set up 
earlier today, but we weren't able to get to it. 
Do you think you'll get to it tomorrow in the 
morning? I'm not sure how busy you are. If you 
don't get to it, please pass it back to me, and 
I'll do it on Wednesday. She's pretty flexible 
with her schedule.
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Katherine Reynoso Nov 30, 2020 02:42 PM 
She wasn't available this afternoon. But she will 
be mostly available the rest of the week. Tomorrow 
she will be available all day.
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Katherine Reynoso Nov 30, 2020 02:37 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 18, 2020 03:16 PM 
Task reassigned to UCS Tech.
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Stephanie Magee Nov 18, 2020 09:01 AM 
****This is an email****
Thank you for letting me know. I will be 
working from home for the next two weeks so it 
will be the first week of December before I can 
pick it up. I will call ahead of time.
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Stephanie Magee Nov 18, 2020 08:42 AM 
contacted email and VM 11/18
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Peter Puettmann Nov 18, 2020 08:31 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Joanie Kinnaman Nov 17, 2020 03:03 PM 
inv#2020-0336
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Alix Karkanen Nov 17, 2020 10:43 AM 
mon is now 20200102[Edit Inv] !!
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Joanie Kinnaman Nov 13, 2020 04:34 PM 
The dock has already been assigned to Kella????
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Katherine Reynoso Nov 13, 2020 02:44 PM 
Started this on the stand-up desk.
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Katherine Reynoso Nov 06, 2020 03:14 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Nov 04, 2020 10:10 AM 
laptop 20200305[Edit Inv]
dock 20200244[Edit Inv]

no mon until december
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