Service Request Ticket

Service Request Information

CONTACT	Name	Derochowski, Zigmond	Date	Nov 04, 2020 11:09 AM
	Department	Clinical Practice and Licensure	Phone	89269
	Location		Email	derochowskiz@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190871 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	4BWBT13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BWBT13	Location	Wendell North
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:97:D1:FE

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 04, 2020 04:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Nov 04, 2020 04:14 PM	Done	Add Attachment
Stephanie Magee	Nov 04, 2020 11:53 AM	anytime after 2 but before 5	Add Attachment
Stephanie Magee	Nov 04, 2020 11:09 AM	**This is an email** I come in at least once a week. My computer and printer were turned off when I showed up so they've been started and didn't work. I had this problem one other time but am not sure how it was fixed. I'm trying to use my desktop.	Add Attachment
Stephanie Magee	Nov 04, 2020 11:09 AM	**This is an email** This is the big printer in our work area and not in my office. I have no idea if security is required. I've just always been able to print to it until I just tried.	Add Attachment
Stephanie Magee	Nov 04, 2020 11:09 AM	**This is an email** Good morning, Last month I received a new desktop computer in my office. I am not able to print to our downstairs printer (Ed-DownstairsCopier on Three Sisters). The printer states there was an error and deleted my job request. Is there a setting I should be looking at? Thanks! Zig Derochowski Director of Clinical Practices and Licensure RWEC Rm 116 Western Oregon University 503-838-9269	Add Attachment