Service Request Ticket - # 76607

Service Request Information

CONTACT Name Monge, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2020 11:14 AM
Department Library & Media Services Phone 88887
Location Email monger@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200308[Edit Inv] (opens in a new window) Bldg/Room GH 117B
Service Tag HF42043 Description Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
Serial No. hf42043 Location Robert Monge

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:C3:A3


Wireless NIC 3C:9C:0F:37:8F:D4

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 08, 2021 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 08, 2021 02:52 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Jan 08, 2021 02:52 PM 
Closing this ticket. Monitor delivery: SR 76854
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Alix Karkanen Dec 28, 2020 01:51 PM 
Task reassigned to Service Request Desk.
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Alix Karkanen Dec 28, 2020 01:51 PM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Dec 28, 2020 01:49 PM 
mon now 20200298[Edit Inv], please let them know, on my desk 
for pick up
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Katherine Reynoso Dec 17, 2020 08:28 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Dec 17, 2020 08:28 AM 
I'm going to complete this ticket, and leave open 
the waiting for equipment
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Katherine Reynoso Dec 17, 2020 08:10 AM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Dec 16, 2020 01:56 PM 
SR 76790
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Stephanie Magee Dec 16, 2020 01:33 PM 
waiting for equipment
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Stephanie Magee Dec 16, 2020 01:32 PM 
emailed him, I marked the paper as 12/1 pick up 
but i cant find any emails about it. MY apologies
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Katherine Reynoso Dec 16, 2020 11:16 AM 
****This is an outgoing email****
Hi Robert,

I need some additional information regarding 
service request #76607

Description: GFA Replacing 20141147[Edit Inv]

I'm Katherine with UCS. We are finished installing 
software on your GFA laptop. I'm checking in to see 
if you require any additional software for your new 
computer. If not, we can schedule a time for us to 
meet and swap computers. Let me know a few 
preferred times and dates. If you have any 
questions feel free to contact me or our front 
office at 503-838-8925. 

Thank You,
Katherine
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Public
Katherine Reynoso Dec 07, 2020 04:24 PM 
Task reassigned to UCS Tech.
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Stephanie Magee Nov 18, 2020 11:42 AM 
contacted 11/18
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John Rushing Nov 18, 2020 10:39 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Nov 18, 2020 10:26 AM 
Moved in AD to Library.
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Joanie Kinnaman Nov 13, 2020 04:50 PM 
inv#2020-0331
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Alix Karkanen Nov 04, 2020 11:14 AM 
laptop 20200308[Edit Inv]
doc 20200304[Edit Inv]
no mon until december
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