Service Request Ticket - # 76609

Service Request Information

CONTACT Name Venegas Trujillo, Anel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2020 11:56 AM
Department Financial Aid Phone 88436
Location Email venegasa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200310[Edit Inv] (opens in a new window) Bldg/Room RWEC 159
Service Tag 785DZ33 Description Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
Serial No. 785DZ33 Location Teresa Tolento - RWEC 159

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:C3:B7


Wireless NIC 08:5B:D6:6F:B8:7D


Bluetooth NIC 08:5B:D6:6F:B8:81

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 04, 2020 04:19 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Dec 04, 2020 04:19 PM 
Status changed from (5) Completed to (2) Scheduled
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Katherine Reynoso Dec 04, 2020 04:19 PM 
Still waiting on monitor
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Katherine Reynoso Dec 04, 2020 04:18 PM 
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Dec 04, 2020 04:18 PM 
Setup. Brought back old computer.
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Stephanie Magee Nov 30, 2020 08:21 AM 
Hi Katherine,

Thank you so much for the update! Sorry to hear 
you had issues with Kelly's and Cindy's 
computer set-ups! I hope mine goes more 
smoothly! Thursday (12/03) or Friday (12/04) 
would work best for me if that is okay with 
you. Any time on either of those days works for 
me. 

Please let me know what your thoughts are!
Have a wonderful day,
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Katherine Reynoso Nov 25, 2020 02:49 PM 
****This is an outgoing email****
Hi Anel,

I need some additional information regarding 
service request #76609

Description: *11/23 @3:00PM* GFA Replacing 20141182[Edit Inv]

I was able to deliver your computer on Monday, but 
I had some issues with Kelly's and Cindy's 
computer, and I didn't have enough time to setup 
your computer. Would you be available for me to 
stop by Monday to finish this up? If that doesn't 
work let me know what works best for you.

Thank You,
Katherine
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Public
Katherine Reynoso Nov 25, 2020 02:47 PM 
Delivered her computer, but I wasn't able to setup.
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Peter Puettmann Nov 23, 2020 09:49 AM 
I put it back in the hallway with all the goodies.
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Katherine Reynoso Nov 20, 2020 04:53 PM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Nov 20, 2020 04:47 PM 
Mike Soukup came by to install Powerfaids. I called 
and they said they will be gone all next week. I'll 
come by Monday at 3:00 PM after I'm done with 
Kelly's and Cindy's computer.
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Katherine Reynoso Nov 19, 2020 03:50 PM 
Waiting on Powerfaids.
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Katherine Reynoso Nov 19, 2020 03:31 PM 
It's been started. Running updates.
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Katherine Reynoso Nov 19, 2020 03:21 PM 
Task reassigned to Katherine Reynoso.
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Joanie Kinnaman Nov 17, 2020 04:02 PM 
inv#2020-0338
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Alix Karkanen Nov 04, 2020 11:56 AM 
laptop 20200310[Edit Inv]
doc 20200238[Edit Inv]

no mon dec
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