Service Request Ticket - # 76611

Service Request Information

CONTACT Name Hoffman, Jonathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2020 12:06 PM
Department Facilities Services Phone 88047
Location Email hoffmanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200311[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 6FJDZ33 Description Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
Serial No. 6FJDZ33 Location Parts Pile

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:03:48:52


Wireless NIC 08:5B:D6:6F:B9:B8

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 02, 2020 04:00 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Dec 02, 2020 04:00 PM 
Finished and setup. Brought back old computer. 
Waiting on Monitor.
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Katherine Reynoso Nov 30, 2020 04:23 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Katherine Reynoso Nov 30, 2020 04:22 PM 
He is working in Salem, but Jeanie is available all 
week to come by. I'll go ahead and try to do it 
this Wednesday.
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Katherine Reynoso Nov 19, 2020 03:42 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Nov 19, 2020 03:42 PM 
****This is an outgoing email****
Hi Jonathan,

I need some additional information regarding 
service request #76611

Description: GFA Replacing 20130706[Edit Inv]

I'm Katherine with UCS. We've recently finished 
your new GFA computer. We've installed the basic 
software: Firefox, Chrome, Adobe, Office, etc. If 
you don't require any additional software, the 
setup is ready to be delivered. Do you mind 
sending me a list of dates and times where I can 
stop by to set this up? Additionally, be aware we 
will be taking your old computer when we do the 
swap. If you have any questions feel free to 
contact me or our front desk at 503-838-8925.

Thank You,
Katherine
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Public
Katherine Reynoso Nov 19, 2020 03:31 PM 
Started. Running updates.
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Katherine Reynoso Nov 19, 2020 03:21 PM 
Task reassigned to Katherine Reynoso.
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Joanie Kinnaman Nov 17, 2020 04:06 PM 
inv#2020-0339
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Alix Karkanen Nov 04, 2020 12:19 PM 
20200345[Edit Inv] is doc
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Alix Karkanen Nov 04, 2020 12:06 PM 
laptop 20200311[Edit Inv]

working on doc 

no mon until dec
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