Service Request Ticket - # 76614

Service Request Ticket - # 76614

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Service Request Information

CONTACT	Name	Habermann, Megan	Date	Nov 05, 2020 11:20 AM
	Department	Student Engagement	Phone	88659
	Location		Email	habermam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150495 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6XNCGB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715; MeetingMatrix client.
	Wired NIC	18:66:DA:10:FB:DC

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 11, 2021 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 11, 2021 03:26 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Nov 11, 2021 03:26 PM	Email I've moved into a new role and no longer need Meeting Matrix. Megan	Add Attachment
Monica Valencia	Nov 08, 2021 02:28 PM	**This is an outgoing email** Hi Megan, I need some additional information regarding service request #76614 Description: Meeting Matrix on Megan Habrman's computer I'm Monica from UCS. We have a ticket from a while back from the end of the year of 2020. Are you still needing assistance with Meeting Matrix or was this taken care of? I am just going through some of our older tickets and wanted to see if it just forgot to get closed or if you still needing assistance. Best, Monica	Add Attachment Public
Katherine Reynoso	Jun 03, 2021 08:07 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	May 12, 2021 11:11 AM	Contact changed from Sarah Lockwood to Megan Habermann.	Add Attachment
Katherine Reynoso	Dec 18, 2020 11:25 AM	I'm going to have to uninstall this, but for reinstall it requires UCSadmin that I locked myself out of.	Add Attachment
Katherine Reynoso	Dec 16, 2020 01:39 PM	Meeting Friday at 11:00, remember to check her H and I drives, might need to disconnect them.	Add Attachment
Katherine Reynoso	Dec 11, 2020 02:56 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #76614 Description: 11/13 at 4:30 Meeting Matrix on Megan Habrman's computer I'm Katherine with UCS. We have a ticket from a few weeks ago, where you requested Meeting Matrix installed on your computer. Are you available anytime this coming week for me to stop by? Thank You, Katherine	Add Attachment Public
Alix Karkanen	Nov 13, 2020 01:01 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Nov 13, 2020 01:00 PM	**This is an email** I'm free at 430 today	Add Attachment
Stephanie Magee	Nov 12, 2020 11:49 AM	Megan Haberman is the only one who needs meeting matrix. These users are very confusing so let me know if you need more information. Asking for WOU# ... again...	Add Attachment
Stephanie Magee	Nov 12, 2020 11:48 AM	**This is an email** Hi Stephanie, The only computer that needs to be updated is Megan's office computer. No laptops should have the Meeting Matrix program on them. It is my understanding that the license can only be on a limited number of computers. Currently it is only needed on Chelsee's, Kelly's, Megan's and mine. The two student stations aren't really needed at this time, but I don't know if it's worth the effort or if it will save any money to remove it from them. I can confirm that Chelsee, Kelly and myself all have a working Meeting Matrix on our office computers. So, it is only Megan's that needs assistance. I hope this helps. Sarah	Add Attachment
Stephanie Magee	Nov 11, 2020 03:13 PM	asking for time	Add Attachment
Stephanie Magee	Nov 11, 2020 03:12 PM	**This is an email** I'm on campus on Fridays, if at all possible to schedule it those days. For the record, Meeting Matrix hasn't worked on my computer for a long time.	Add Attachment
Stephanie Magee	Nov 09, 2020 01:46 PM	**This is an email** My information is correct; however, I need to update the computers that need to be serviced. Currently, it is only Megan Habermann's computer that is not opening Meeting Matrix and running the program the way it should. I am cc'ing her in this email so you are able to schedule with her an appropriate time to come by and work on her pc. Thank you!	Add Attachment
Peter Puettmann	Nov 05, 2020 11:20 AM	Megan Habermann, C. Blatner, and some student stations need Meeting Matrix.	Add Attachment