Service Request Ticket - # 76621

Service Request Information

CONTACT Name Lilley, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2020 09:17 AM
Department Facilities Services Phone 88239
Location Email lilleym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130737[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35Q1M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35Q1M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC F8:B1:56:DB:F7:78

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Dec 23, 2021 01:50 PM 
Task reassigned to Michael Ellis.
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Michael Ellis Dec 23, 2021 01:50 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Nov 06, 2020 09:17 AM 
update failed
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Stephanie Magee Nov 06, 2020 09:17 AM 
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20130737

User associated with device: MASH\lilleym

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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