Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Nov 06, 2020 09:19 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180353 (opens in a new window)	Bldg/Room	DFSC 207
	Service Tag	H470MQ2	Description	Dell Latitude 3180 11.6-inch HD, Pentium N4200
	Serial No.	H470MQ2	Location	DFSC Lab inventory laptop #3
	CPU	Intel Pentium N4200(6W, 2M cache, up to 2.5 GHz)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wireless NIC	74:70:FD:01:EC:B2
	Bluetooth NIC	74:70:FD:01:EC:B6
	AUX NIC	10:65:30:E5:37:8B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 29, 2021 11:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 16, 2020 10:51 AM	i have this computer and cant get it to update sophos	Add Attachment
Stephanie Magee	Nov 06, 2020 09:27 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Nov 06, 2020 09:20 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Stephanie Magee	Nov 06, 2020 09:20 AM	Contact changed from Student Student to Michael Ellis.	Add Attachment
Stephanie Magee	Nov 06, 2020 09:19 AM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20180353 User associated with device: W20180353\science How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment
Stephanie Magee	Nov 06, 2020 09:19 AM	One or more Sophos services are missing or not running	Add Attachment