Service Request Ticket - # 76624

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2020 10:35 AM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170533[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02W36XTHV29 Location parts pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 8C:85:90:A8:7E:8F


Bluetooth NIC 8C:85:90:AC:1E:1A

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann May 14, 2021 08:34 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 14, 2021 08:35 AM 
****This is an email****
Hi Katherine,

Thanks. 
Do I need to be in the Mathematic Department so 
he can see the copier?
If yes, I'll meet Peter at the main offfice of  
M&NS  Building at 11am.
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Katherine Reynoso Jan 14, 2021 08:17 AM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Jan 14, 2021 08:17 AM 
She won't be in the office when I'm on the shift. 
Can you add threesisters MT-Copier? She doesn't 
need the DYMO thing anymore.
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Katherine Reynoso Jan 14, 2021 08:08 AM 
****This is an email****
Hi Katherine,

Thank you for your willingness.
It's ok, it's not something I used daily and it 
doesn't have a WOU # so I don't think I can 
technically ask you to work on it.

You can cross this job off the list.
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Katherine Reynoso Jan 13, 2021 03:25 PM 
****This is an email****
Hi Katherine,

Yes, I'll be back on site OED 225:
Friday 1/15 11am - 1pm
Wednesday 1/20 11am - 1pm
Friday 1/22 11am - 1pm

Let me know if you need alternative times or 
dates.

I also need the printer driver on my computer 
#20170533[Edit Inv] for THREESISTER MT-Copier, can you help 
with that too? or maybe John R.

Best,
Tracy
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Katherine Reynoso Jan 13, 2021 01:13 PM 
****This is an outgoing email****
Hi Tracy,

I need some additional information regarding 
service request #76624

Description: 11/9 POSTPONED  AM printing ? 

I'm Katherine with UCS. I see that you were having 
issues with your Dymo printer and I wanted to know 
if this is still a current issue. If yes, let me 
know what are a few times and dates when you'll on 
campus so I can help with this issue.

Thank You,
Katherine
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Public
John Rushing Jan 12, 2021 03:59 PM 
Task reassigned to Katherine Reynoso.
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John Rushing Jan 12, 2021 03:59 PM 
Can you see if this is still needed.
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Stephanie Magee Nov 09, 2020 08:15 AM 
****This is an email****
Hello,

I have a meeting today while I'm on site, so 
I'll need to postpone this meeting. I'll email 
UCS when time allows to reschedule.

Thanks for your help.
Tracy
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Stephanie Magee Nov 06, 2020 10:47 AM 
****This is an email****
RE: fix the labelwriter 450 Dymo printer 
connection (offline) and software update

Dymo Label 40, printer
software update message for the printer
printer shows offline
no access code required

Hope that helps,
Tracy
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Stephanie Magee Nov 06, 2020 10:37 AM 
asked for more info on the issue
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Stephanie Magee Nov 06, 2020 10:35 AM 
Task reassigned to John Rushing.
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Stephanie Magee Nov 06, 2020 10:35 AM 
****This is an email****
New, no WOU # on device.
I'm back monday and wednesday 10-12 if it 
helps. If John Rushing is around Monday that 
would be great :)
Tracy
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Stephanie Magee Nov 06, 2020 10:35 AM 
****This is an email****
Hi UCS,

Would you please schedule someone to visit OED. 
room 225 (Old Education Building)
RE: fix the labelwriter 450 Dymo printer 
connection (offline) and software update
I'm in the office today until 12 noon.

Thank you for your help,
Tracy
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