Service Request Ticket - # 76625

Service Request Information

CONTACT Name Topper, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2020 11:59 AM
Department Humanities/ English, Writing & Linguistics Phone 89437
Location Email topperr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190152[Edit Inv] (opens in a new window) Bldg/Room BELL 323
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFYQ1Z8L410 Location Ryan Topper NEW T/TT English

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC 38:F9:D3:CD:41:E1


Bluetooth NIC A4:83:E7:0E:BC:AD

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Sep 19, 2022 08:44 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Sep 19, 2022 08:44 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Sep 19, 2022 08:28 AM 
****email to jacob****

Secondly, this user never responded to me. It was, 
honestly, a bit frustrating. But I have no way of 
knowing where the respective docks are. The WOU # 
for the broken dock may or may not be 20190152[Edit Inv]. 
The location of this dock is marked as being in 
BELL 323. Thus, there is a possibility the dock 
was fixed and Peter's dock returned. But, as I 
don't have the WOU # of Peter's dock, I cannot 
check where it is. And there is no saying the 
docks are actually where inventory says they are.
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Lauryn Aronson May 23, 2022 10:53 AM 
Task reassigned to UCS Tech.
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Lauryn Aronson May 16, 2022 09:12 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson May 16, 2022 09:12 AM 
Status changed from (4) On Hold to (1) Pending
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Lauryn Aronson May 16, 2022 09:12 AM 
called and left a vm
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Lauryn Aronson Feb 08, 2022 08:45 AM 
Status changed from (7) Waiting for Contact to (4) On Hold
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Lauryn Aronson Feb 08, 2022 08:45 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Feb 08, 2022 08:45 AM 
talk to john about this ticket when he gets back.
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Lauryn Aronson Sep 07, 2021 08:03 AM 
Task reassigned to UCS Tech.
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Lauryn Aronson Aug 24, 2021 01:32 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Aug 24, 2021 01:32 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Aug 24, 2021 01:32 PM 
left a vm to ask if he ever got new dock and if he ever returned peter's dock
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Peter Puettmann Jun 29, 2021 11:39 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Jun 29, 2021 11:39 AM 
left another VM about the dock he has from us. It belongs to our dept. He is supposed to have it on Loan.
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Peter Puettmann May 14, 2021 11:22 AM 
left vm for update
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Peter Puettmann Nov 06, 2020 11:59 AM 
I have the broken dock. He is using MY dock atm
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