Service Request Ticket - # 76627

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2020 09:12 AM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131004[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LXF6T6 Location PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155; UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --TRANSFER Camtasia for Mac v2.1 from VISA2011002956 from W#20101411

Wireless NIC 48:D7:05:B6:D5:25


Bluetooth NIC 48:D7:05:B6:D5:26

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 18, 2020 04:40 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Nov 18, 2020 04:23 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Nov 18, 2020 04:23 PM 
****This is an outgoing email****
Hi Elisa,

I need some additional information regarding 
service request #76627

Description: Fwd: [MEDIUM] Alert for Sophos Central 
[Western Oregon University]: We detected a 
potentially unwanted applica

I was able to check on your computer and clear the 
Sophos related alerts. You're laptop is ready to be 
picked up. We are open 9-12 and 1-4 Mon-Fri. Let me 
know if you have any questions.

Thank You,
Katherine
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Public
Katherine Reynoso Nov 18, 2020 04:19 PM 
Computer is good to go.
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Katherine Reynoso Nov 18, 2020 03:48 PM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Nov 18, 2020 01:37 PM 
Brought in computer. In the inbox.
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Stephanie Magee Nov 09, 2020 09:12 AM 
****This is an email****
Sophos Central Event Details for Western Oregon 
University

What happened: We detected a potentially 
unwanted application (PUA) on a computer. PUAs 
are not malicious but are often considered 
unsuitable for corporate networks.

Where it happened: W20131004

Path: /Volumes/My 
Book/Backups.backupdb/ED91144MBCART/2012-11-26-
080015/Macintosh 
HD/Users/maronee/Downloads/Slender_Setup.exe

What was detected: iBryte Optimum Installer

User associated with device: W20131004\maronee

How severe it is: Medium

What Sophos has done so far: We blocked access 
to the PUA.

What you need to do: In the Sophos Central 
Admin console, go to the Alerts page. Select 
the PUA alert. To remove the PUA, click Clean 
up PUA(s). If you want to let it run, click 
Authorize PUA(s). Authorize PUAs will apply to 
all your computers, not just the one in this 
alert.
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