Service Request Ticket - # 76630

Service Request Information

CONTACT Name Sargent, Lonny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2020 09:48 AM
Department Athletics Phone 88438
Location Email sargentl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200267[Edit Inv] (opens in a new window) Bldg/Room NPE 215
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DM0XEP3YV Location Alyson Boytz

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC 14:7D:DA:99:C1:CE


Bluetooth NIC 08:F8:BC:77:D3:6B


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Jan 04, 2021 02:31 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Jan 04, 2021 02:31 PM
Waiting on monitor.
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Katherine Reynoso Jan 04, 2021 02:31 PM
Setup with keyboard, mouse, dock, and computer. 
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Katherine Reynoso Jan 04, 2021 01:03 PM
****This is an outgoing email****
Hi Lonny,

I need some additional information regarding 
service request #76630

Description: IFC replacing 20130419[Edit Inv]

I'm Katherine with UCS. I'm checking in to see if 
you are in your office for me to stop by and swap 
your computers. I understand we were supposed to 
meet at 11 today, but we had to reschedule, and I 
want to make sure you're available. I'll be in the 
office until 4:00PM today. You can call my ext. at 
88654.

Thank You,
Katherine
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Lourdes Salazar Jan 04, 2021 10:23 AM
Monday @ 1
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Lourdes Salazar Dec 30, 2020 10:00 AM
Monday @11 available to meet inside Lonny's office to swap computers. 
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Katherine Reynoso Dec 16, 2020 04:32 PM
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Katherine Reynoso Dec 16, 2020 04:32 PM
****This is an outgoing email****
Hi Lonny,

I need some additional information regarding 
service request #76630

Description: IFC replacing 20130419[Edit Inv]

I'm Katherine with UCS. We are finished installing 
software on your GFA laptop. I'm checking in to see 
if you require any additional software for your new 
computer. If not, we can schedule a time for us to 
meet and swap computers. Let me know a few 
preferred times and dates. If you have any 
questions feel free to contact me or our front 
office at 503-838-8925. 

Thank You,
Katherine
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Katherine Reynoso Dec 16, 2020 11:53 AM
Task reassigned to Katherine Reynoso.
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John Rushing Nov 19, 2020 10:26 AM
Needs Admin and printers.
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John Rushing Nov 19, 2020 10:25 AM
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Nov 19, 2020 10:17 AM
Installed Zoom and Cisco AnyConnect
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John Rushing Nov 19, 2020 10:15 AM
Imaging at my desk
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Joanie Kinnaman Nov 13, 2020 01:08 PM
inv#2020-0320
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Alix Karkanen Nov 09, 2020 09:48 AM
laptop 20200267[Edit Inv]
doc 20200262[Edit Inv]

no mon until december
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