Service Request Ticket

Service Request Information

CONTACT	Name	Bullis, Lori	Date	Nov 09, 2020 10:03 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200312 (opens in a new window)	Bldg/Room	WEL 140
	Service Tag	235DZ33	Description	Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
	Serial No.	235dz33	Location	Angelia Ervig
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:0C:C3:BE
	Wireless NIC	08:5B:D6:6F:B8:87

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 02, 2020 04:43 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Dec 02, 2020 04:07 PM	There was an issue on what computer to replace. The ticket says to replace a 20141153, I brought this back to the office, but the new computer 20200312 says it belongs to Lori Bullis. In this case, I gave her the new computer and moved her old computer to the student station.	Add Attachment
Katherine Reynoso	Nov 20, 2020 03:58 PM	It's in the backroom.	Add Attachment
Katherine Reynoso	Nov 20, 2020 02:14 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Nov 20, 2020 02:09 PM	No extra software. They are available 12/2 and 12/4 mostly all day. Most likely will go Wednesday.	Add Attachment
Katherine Reynoso	Nov 19, 2020 04:30 PM	Started.	Add Attachment
Katherine Reynoso	Nov 19, 2020 03:21 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Joanie Kinnaman	Nov 19, 2020 02:52 PM	inv#2020-0342	Add Attachment
Alix Karkanen	Nov 09, 2020 10:03 AM	laptop 20200312 doc 20200346 no mon until dec	Add Attachment