Service Request Ticket - # 76637

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2020 04:44 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141206[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CT4NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. CT4NV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:69:6E

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Feb 22, 2022 10:48 AM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Feb 22, 2022 10:48 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Feb 22, 2022 10:48 AM 
computer going to pdr. closing ticket.
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Michael Ellis Dec 23, 2021 01:51 PM 
not seen for 6mo.  pdr?
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Stephanie Magee Nov 09, 2020 04:44 PM 
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20141206

User associated with device: MASH\aschuttpelz19

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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