Service Request Ticket - # 76638

Service Request Information

CONTACT Name Shenkin, Evan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2020 09:26 AM
Department Social Science/ Sociology Phone 541-579-1207
Location Email shenkine@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200266[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DM0WGP3YV Location GFA Pool Shelf

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC 14:7D:DA:99:F0:EB


Bluetooth NIC 08:F8:BC:77:D6:E9

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 18, 2021 03:05 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Mar 18, 2021 03:05 PM 
Task reassigned to John Rushing.
 Add Attachment
John Rushing Mar 18, 2021 03:05 PM 
For Monitor see SR77083
 Add Attachment
Katherine Reynoso Mar 18, 2021 08:50 AM 
Not in the office. Might have been picked up.
 Add Attachment
Lourdes Salazar Feb 11, 2021 04:01 PM 
Task reassigned to New Equip. Setup.
 Add Attachment
Lourdes Salazar Feb 04, 2021 02:41 PM 
vm and email left 2/4 @ 2:41pm
 Add Attachment
Alix Karkanen Feb 04, 2021 02:03 PM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Alix Karkanen Feb 04, 2021 02:03 PM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Alix Karkanen Feb 04, 2021 02:03 PM 
monitor 20200493[Edit Inv], lou can you let him know it's 
ready?
 Add Attachment
Joanie Kinnaman Dec 28, 2020 03:22 PM 
inv#2020-0325
 Add Attachment
Katherine Reynoso Dec 16, 2020 01:29 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Katherine Reynoso Dec 16, 2020 01:29 PM 
He's new faculty so nothing old to pick up. SRD 
will email to disregard previous messages.
 Add Attachment
Katherine Reynoso Dec 16, 2020 01:21 PM 
Was already picked up.
 Add Attachment
Stephanie Magee Dec 16, 2020 01:06 PM 
emailed about old computer, do we have a WOU #?
Add Attachment
Katherine Reynoso Dec 14, 2020 09:56 AM 
****This is an outgoing email****
Hi Evan,

I need some additional information regarding 
service request #76638

Description: GFA Set Up

I'm Katherine with UCS, we've been working on your 
GFA computer and it's almost ready to go. I'm 
checking in to see if you require any additional 
software for your computer. If not, let me a few 
good times and dates where I can stop by your 
office (or you can stop by ours) to pick this 
up/set it up. If you have any questions feel free 
to contact me or our front office at 503-838-8925.


Thank You,
Katherine
 Add Attachment
Public
Katherine Reynoso Dec 07, 2020 04:25 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
John Rushing Nov 19, 2020 02:08 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
John Rushing Nov 19, 2020 02:07 PM 
Zoom and Cisco VPN installed.
 Add Attachment
John Rushing Nov 19, 2020 02:07 PM 
They will need Admin, printers and Drives mapped.
 Add Attachment
John Rushing Nov 19, 2020 02:06 PM 
Imaging at my desk
 Add Attachment
Joanie Kinnaman Nov 13, 2020 03:22 PM 
inv#2020-0325
 Add Attachment
Alix Karkanen Nov 10, 2020 09:30 AM 
emailed for location info
 Add Attachment
Alix Karkanen Nov 10, 2020 09:26 AM 
laptop 20200266[Edit Inv]
doc 20200261[Edit Inv]

no mon until dec
 Add Attachment