Service Request Ticket

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Service Request Information

CONTACT	Name	Lafon, Emily	Date	Nov 10, 2020 11:27 AM
	Department	Advancement & Foundation	Phone	88710
	Location		Email	lafone@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20200233 (opens in a new window)	Bldg/Room	WEL 115
	Service Tag		Description	Xerox WorkCentre 6515/DN Multifunction printer - Color
	Serial No.	S5AV330219	Location
	Model	Work Centre 6515	Hostname	printer-tom.wou.edu
	Notes		Ink/Toner Refill
	Wired NIC	9C:93:4E:B8:D6:85

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 07, 2021 01:13 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jan 07, 2021 01:13 PM	done	Add Attachment
Katherine Reynoso	Jan 05, 2021 01:27 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Jan 05, 2021 01:27 PM	It's been delivered and John said to get the name from you and hand this ticket over to Dave McEvilly to make sure it's organized correctly in AD.	Add Attachment
Katherine Reynoso	Jan 05, 2021 01:25 PM	It's working and she printed something from it.	Add Attachment
Katherine Reynoso	Jan 04, 2021 03:31 PM	I called and left a vm.	Add Attachment
John Rushing	Jan 04, 2021 11:47 AM	Task reassigned to Katherine Reynoso.	Add Attachment
John Rushing	Jan 04, 2021 11:47 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jan 04, 2021 11:38 AM	Printer added to Threesisters print server.	Add Attachment
John Rushing	Jan 04, 2021 11:38 AM	Paul was able to get the printer on DNS. waddles.wou.edu	Add Attachment
Lourdes Salazar	Jan 04, 2021 09:13 AM	Task reassigned to John Rushing.	Add Attachment
Lourdes Salazar	Jan 04, 2021 09:13 AM	Task reassigned to Peter Puettmann.	Add Attachment
Lourdes Salazar	Jan 04, 2021 09:13 AM	Good morning, Just checking on the status of my printer installation. Can you please provide an update on when it might arrive? Thank you very much, happy New year!	Add Attachment
Lourdes Salazar	Dec 15, 2020 08:57 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Dec 15, 2020 08:43 AM	**This is an email** Good morning, I just wanted to check on the status of the printer being set up in the Alumni relations office at the Welcome Center? Could someone please let me know when I can expect the printer to be set up over here? Thank you very much.	Add Attachment
Stephanie Magee	Nov 17, 2020 08:19 AM	She doesn't have a printer/copier yet.	Add Attachment
Stephanie Magee	Nov 17, 2020 08:19 AM	**This is an email** Good morning, The printer is not replacing a different one. I've moved from The Cottage to the Welcome Center and have no access to a printer/copier here. Let's call it Alumni Relations, if that works. Thank you.	Add Attachment
Megan Thibeault	Nov 16, 2020 03:22 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Nov 16, 2020 03:22 PM	Task reassigned to New Equip. Setup.	Add Attachment
Megan Thibeault	Nov 16, 2020 03:22 PM	SRD asked about this. Inventory is not filled out all the way. I would think they are needing this to be networked and added to the print server and AD GPOs. Not sure if it replaced something?	Add Attachment
Stephanie Magee	Nov 16, 2020 03:22 PM	Task reassigned to John Rushing.	Add Attachment
Alix Karkanen	Nov 10, 2020 11:27 AM	this is sitting in the hall in 009, please let them know when its ready :)	Add Attachment