Service Request Ticket

Service Request Information

CONTACT	Name	Jaskoski, Kelly	Date	Nov 13, 2020 09:39 AM
	Department	Financial Aid	Phone	88774
	Location		Email	jaskoskk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200313 (opens in a new window)	Bldg/Room	AD 307
	Service Tag	8R52043	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	8r52043	Location	Kelly Jaskoski
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C5:67
	Wireless NIC	3C:9C:0F:37:8E:AD

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 25, 2020 03:15 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Nov 25, 2020 03:15 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Katherine Reynoso	Nov 25, 2020 03:15 PM	Waiting on monitor.	Add Attachment
Katherine Reynoso	Nov 25, 2020 03:15 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Nov 25, 2020 03:15 PM	Delivered and setup. I brought back the old computer.	Add Attachment
Katherine Reynoso	Nov 20, 2020 04:54 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Nov 20, 2020 04:49 PM	I'm setting this up Monday at 2ish. I need to backup all their stuff and walk them through it.	Add Attachment
Katherine Reynoso	Nov 19, 2020 03:45 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Joanie Kinnaman	Nov 19, 2020 03:02 PM	inv#2020-0343	Add Attachment
Alix Karkanen	Nov 13, 2020 09:39 AM	laptop 20200313 doc 20200349 no mon until dec	Add Attachment