Service Request Ticket - # 76652

Service Request Information

CONTACT Name Overlin, Matt   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2020 10:31 AM
Department Athletics Phone 88516
Location Email overlinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100078[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W80322L4DNM Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software

Wired NIC C4:2C:03:2F:05:7A


Wireless NIC D8:30:62:64:FA:AE


Bluetooth NIC 78:CA:39:BE:8D:9F

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 16, 2020 10:07 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Dec 15, 2020 01:44 PM 
Waiting on monitor, and he might need an adapter 
for HDMI to Display port.
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Katherine Reynoso Dec 15, 2020 11:24 AM 
We are going to meet today at 1:00 PM, looks like 
his new computer is ready to go. Still needs Sophos 
and Adobe
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Katherine Reynoso Dec 14, 2020 04:54 PM 
****This is an outgoing email****
Hi Matt,

I need some additional information regarding 
service request #76652

Description: *12/3 @2* Mac broken

I was able to prepare a loaner MacBook. It's ready 
to be picked up at our office. We are open 9:00-
12:00 and 1:00-4:00 PM Mond-Friday.

Thank You,
Katherine
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Public
Katherine Reynoso Dec 14, 2020 09:54 AM 
It's actually 20130548[Edit Inv]
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Katherine Reynoso Dec 14, 2020 08:13 AM 
I have 20120548[Edit Inv] available and working on the stand-
up desk.
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Katherine Reynoso Dec 11, 2020 02:02 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Nov 30, 2020 02:36 PM 
Task reassigned to John Rushing.
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Katherine Reynoso Nov 25, 2020 02:51 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Nov 25, 2020 02:51 PM 
****This is an outgoing email****
Hi Matt,

I need some additional information regarding 
service request #76652

Description: *11/16* Mac broken

I'm Katherine with UCS, I see we have a service 
request for an issue with your computer. What times 
next week would you be available for me to stop by 
and help you with your machine. I'm available most 
days after 2:00 PM.

Thank You,
Katherine
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Katherine Reynoso Nov 20, 2020 04:09 PM 
Called the office and left a Vm. I'll go ahead and 
email me.
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Katherine Reynoso Nov 19, 2020 04:20 PM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Nov 18, 2020 01:32 PM 
****This is an email****
I called him back and left him a voicemail with my direct line. 541-912-4719.
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Stephanie Magee Nov 18, 2020 11:04 AM 
vm went to office phone, he just saw it
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John Rushing Nov 16, 2020 01:08 PM 
I left a voice message.
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Stephanie Magee Nov 13, 2020 10:34 AM 
Task reassigned to John Rushing.
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Stephanie Magee Nov 13, 2020 10:31 AM 
Desktop has white screen with a single file folder 
displaying. Has tried turning it off and on but 
nothing worked.
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