Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Ami	Date	Nov 16, 2020 09:12 AM
	Department	The Research Institute	Phone
	Location		Email	russellab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190349 (opens in a new window)	Bldg/Room	TODD 233
	Service Tag	DTFG0Z2	Description	Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
	Serial No.	DTFG0Z2	Location	ERS workstations, Ami Russell
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	DC:71:96:2F:4B:BC
	AUX NIC	98:E7:43:AF:F7:04

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Dec 21, 2021 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Dec 21, 2021 03:39 PM	updated Sophos.	Add Attachment
Lauryn Aronson	Dec 21, 2021 12:05 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Stephanie Magee	Nov 16, 2020 09:12 AM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20190349 User associated with device: MASH\russellab How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment