Service Request Ticket - # 76656

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2020 09:12 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160947[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 1544LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1544LH2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFERRED FROM W#20130526 DEC2017 SR65971 -Adobe InDesign CS4 from P0074238;

Wired NIC 50:9A:4C:45:E0:71

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Dec 23, 2021 01:51 PM 
Task reassigned to Michael Ellis.
 Add Attachment
Michael Ellis Dec 23, 2021 01:51 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Stephanie Magee Nov 16, 2020 09:12 AM 
****This is an email****
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20160947

User associated with device: MASH\jmcallister19

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
 Add Attachment