Service Request Ticket - # 76665

Service Request Information

CONTACT Name Anonson, Hannah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2020 11:52 AM
Department The Research Institute Phone 88574
Location Email anonsonh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200268[Edit Inv] (opens in a new window) Bldg/Room TODD 221
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. C02DM0WNP3YV Location Unassigned

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC 14:7D:DA:99:ED:0E


Bluetooth NIC 08:F8:BC:77:D6:C8

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 18, 2021 03:08 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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John Rushing Mar 18, 2021 03:08 PM 
Task reassigned to John Rushing.
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John Rushing Mar 18, 2021 03:08 PM 
For Monitor see SR77081
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Katherine Reynoso Mar 18, 2021 08:50 AM 
Not in the office. Might have been picked up.
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Alix Karkanen Feb 16, 2021 01:56 PM 
Task reassigned to New Equip. Setup.
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Alix Karkanen Feb 16, 2021 01:56 PM 
asked when they're coming by
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Alix Karkanen Feb 08, 2021 03:21 PM 
did not specify as to when they were coming?
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Alix Karkanen Jan 21, 2021 10:14 AM 
Task reassigned to Alix Karkanen.
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Alix Karkanen Jan 21, 2021 10:14 AM 
emailing now
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Alix Karkanen Dec 28, 2020 01:45 PM 
Task reassigned to Service Request Desk.
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Alix Karkanen Dec 28, 2020 01:45 PM 
mon now 20200297[Edit Inv], desk please let them know, its 
on my desk when they come by
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Stephanie Magee Dec 16, 2020 01:22 PM 
emailed Hannah about old macbook
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Katherine Reynoso Dec 16, 2020 11:24 AM 
****This is an outgoing email****
Hi Hannah,

I need some additional information regarding 
service request #76665

Description: Self Funded replacing 20140494[Edit Inv]

I'm Katherine with UCS. We are finished installing 
software on your new laptop. I'm checking in to see 
if you require any additional software for your new 
computer. If not, we can schedule a time for us to 
meet and swap computers. Let me know a few 
preferred times and dates. If you have any 
questions feel free to contact me or our front 
office at 503-838-8925. 

Thank You,
Katherine
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Public
Stephanie Magee Dec 02, 2020 08:17 AM 
emialed 12/1
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John Rushing Dec 01, 2020 01:58 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Dec 01, 2020 01:58 PM 
Laptop is ready for delivery. Needs printers and 
admin installed on Delivery.  Remember to get old 
system back.  In hallway in ITC 013.
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John Rushing Dec 01, 2020 09:38 AM 
Laptop is imaging at my desk.
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Joanie Kinnaman Nov 17, 2020 01:57 PM 
inv#2020-0335
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Alix Karkanen Nov 17, 2020 11:57 AM 
never mind on the doc
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Alix Karkanen Nov 17, 2020 11:52 AM 
laptop 20200268[Edit Inv]
doc  20200264[Edit Inv]


no mon until dec
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