Service Request Ticket - # 76670

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 18, 2020 11:16 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191091[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag F0XRNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. F0XRNW2 Location note taking laptop

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:D8:3E:17:89:DC


Wireless NIC 2C:EA:7F:1F:A9:20

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Dec 23, 2021 01:53 PM 
Task reassigned to Michael Ellis.
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Michael Ellis Dec 23, 2021 01:53 PM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Nov 18, 2020 11:16 AM 
****This is an email****
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20191091

User associated with device: MASH\rchism17

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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