Service Request Ticket - # 76675

Service Request Ticket - # 76675

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Service Request Information

CONTACT	Name	Student, Student	Date	Nov 18, 2020 03:24 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191102 (opens in a new window)	Bldg/Room	BELL 118
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray # Z0Z1
	Serial No.	C02CV3D4P3YV	Location	Dana Schowalter
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	3C:22:FB:CC:24:31
	Bluetooth NIC	3C:22:FB:C0:ED:E2

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 26, 2021 10:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Feb 18, 2021 04:05 PM	returned I put in inbox	Add Attachment
Stephanie Magee	Jan 15, 2021 01:40 PM	picked up 1/15	Add Attachment
Peter Puettmann	Jan 14, 2021 01:07 PM	left vm. getting set up for user	Add Attachment
John Rushing	Jan 14, 2021 11:33 AM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Jan 14, 2021 11:33 AM	Can you call the user to let them know it is in. I think it needs SPSS installed.	Add Attachment
John Rushing	Jan 12, 2021 08:33 AM	New HD with the logic board so I am imaging it now.	Add Attachment
John Rushing	Jan 12, 2021 08:09 AM	New BT MAC address: E0:B5:5F:ED:8A:50 Old BT MAC address: 3C:22:FB:C0:ED:E2	Add Attachment
John Rushing	Jan 12, 2021 08:01 AM	New Wifi MAC address: 3C:22:FB:AA:E2:44 Old Wifi MAC address: 3C:22:FB:CC:24:31	Add Attachment
John Rushing	Jan 12, 2021 07:58 AM	Apple replaced the logic board, Touch ID board, and Audio board.	Add Attachment
John Rushing	Dec 14, 2020 02:08 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Dec 07, 2020 11:22 AM	Sent it back to Apple, fedex (0201) 935606293073	Add Attachment
John Rushing	Nov 23, 2020 02:53 PM	I emailed the user to give them an update.	Add Attachment
John Rushing	Nov 23, 2020 02:53 PM	Apple is sending a box.	Add Attachment
John Rushing	Nov 23, 2020 02:53 PM	Apple repair ID D475637954	Add Attachment
Lourdes Salazar	Nov 18, 2020 03:24 PM	Computer constantly crashing For Hillary Fouts foutsh@mail.wou.edu In the Inbox loaner- 20150643	Add Attachment