Service Request Ticket - # 76680

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2020 03:50 PM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20121152[Edit Inv] (opens in a new window) Bldg/Room MA 106
Service Tag Description Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
Serial No. C02KV8MFF6T6 Location Neng Yang, Asst VP of Int'l Ed&Development

CPU Intel Core i5(1.3GHz, dual-core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 for MAC std from P0090519

Wireless NIC 84:38:35:4C:D7:28


Bluetooth NIC 84:38:35:4C:D7:29


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public

Entered by Date Memo
Lauryn Aronson Jan 25, 2023 10:46 AM
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jan 25, 2023 10:46 AM
ellis said to just close the ticket
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Lauryn Aronson Jan 25, 2023 10:28 AM
paul doesn't know.
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Lauryn Aronson Jan 23, 2023 01:42 PM
ellis said to ask paul for the last time it was on the network
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Lauryn Aronson Jan 18, 2023 11:56 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Jan 18, 2023 11:48 AM
****email****

Hello Lauryn, 

Ambre said she wasn't overseeing that computer for Neng Yang. She thought he returned it years ago. 

Please let me know what I can do to help. 

Best, 

Qin
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Lauryn Aronson Jan 18, 2023 10:10 AM
emailed global@mail.wou.edu

Qin emailed back and said she wasn't able to find the computer. I just sent an email responding to her questions of what type of computer and who it was previously assigned to.
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Lauryn Aronson Jan 11, 2023 10:30 AM
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jan 11, 2023 10:30 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jan 11, 2023 10:30 AM
****email to office of international education and 
development****

Good Morning,

Do you know where the location of computer 
#20121152[Edit Inv] is? UCS has a Sophos Anti-Virus alert 
for it that we need to resolve.

Thank you,

Lauryn Aronson
UCS Tech.
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Michael Ellis Dec 23, 2021 01:54 PM
sophos hasn't seen in 6mo.  employee no longer works 
here, could be off.
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Lourdes Salazar Nov 19, 2020 03:50 PM
****This is an email****
This email alert was generated by Sophos Central. Do not reply to this email.

Sophos Central

Sophos Central Event Details for Western Oregon University

What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20121152

User associated with device: W20121152\yangn

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.

Help sources:

Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000.

Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598.

Sign in to https://central.sophos.com/ for more information

Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console.
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