Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Cheryl	Date	Nov 20, 2020 08:02 AM
	Department	Natural Science Division	Phone	88404
	Location		Email	beaverc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161098 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	D9JL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	D9JL2H2	Location	PDR pile - drive out
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM old PC W#20121264 JUNE2018--Mathematica Pro v5.2 from P0054563, PCTex v5 Pro from P0054530, Dreamweaver MX 2004 from P0052818, DesignScience MathType v6.8 ACAD WIN license from VISA2012003131, WinEdt educational personal v8.0 from VISA2012003438, Camtasia Studio Acad V8.5.0 WIN from VISA2014004577
	Wired NIC	D4:81:D7:D8:3A:F2
	Wireless NIC	00:28:F8:FE:0C:4A

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Stephanie Magee	Dec 03, 2020 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Dec 03, 2020 10:14 AM	picked up	Add Attachment
Stephanie Magee	Dec 03, 2020 09:50 AM	left vm :)	Add Attachment
Peter Puettmann	Nov 30, 2020 08:34 AM	**This is an outgoing email** Hi Cheryl, We were just following up with you regarding a service request that we have for you. (#76681) Description: 11/20 Not responding error We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter Puettmann	Add Attachment Public
Stephanie Magee	Nov 20, 2020 10:14 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Nov 20, 2020 08:02 AM	**This is an email** Hi there, I have been having problems with my laptop. It doesn't happen all the time, but it often happens that anything I try to do is met with a "not responding" message. If I restart my computer a few times that sometimes helps (not always). At times it works just fine but the problem is persistent enough that I cannot reliably use my laptop for work. Can I bring it in to have someone look at it? The WOU number is 20161098. Thanks, Cheryl	Add Attachment