Service Request Ticket

Service Request Information

CONTACT	Name	Ilievski, Bojan	Date	Nov 23, 2020 10:01 AM
	Department	Business/Economics Division	Phone	88346
	Location		Email	ilievskib@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170860 (opens in a new window)	Bldg/Room	WEST 206
	Service Tag	C4Q7VN2	Description	Latitude 7390 2in1 i7-8650U 13.3 FHD touch Display
	Serial No.	C4Q7VN2	Location	Bojan Ilievski, Bus/Econ
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Second install for his use only also on desktop W#20120873 : STATA/SE v13 single user license from VISA2013003615--UPGRADED to STATA/SE v16 VISA2019011171 MAY2020 ORDER11929(emailed Bojan info); Academic EViews 10 Enterprise Edition SingleUser VISA2018008401 DEC2018 SR#70406;

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 09, 2023 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 09, 2023 10:12 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Jan 09, 2023 10:12 AM	I reinstalled Sophos, and now the server is reporting it is working.	Add Attachment
Michael Ellis	Dec 23, 2021 01:54 PM	sophos not seen in 6mo	Add Attachment
Stephanie Magee	Nov 23, 2020 10:01 AM	Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20170860 User associated with device: MASH\ilievskib How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment