Service Request Ticket - # 76689

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2020 10:02 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130107[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
Serial No. D25L60QCDNMM Location PDR

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297

Wired NIC 10:DD:B1:EC:95:61


Wireless NIC 8C:2D:AA:5C:09:57


Bluetooth NIC 8C:2D:AA:5C:09:58

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 25, 2021 03:15 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 25, 2021 03:15 PM 
It's a repeat ticket.
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Katherine Reynoso Jan 25, 2021 03:10 PM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Nov 23, 2020 10:02 AM 
****This is an email****
Sophos Central Event Details for Western Oregon 
University

What happened: We detected a potentially 
unwanted application (PUA) on a computer. PUAs 
are not malicious but are often considered 
unsuitable for corporate networks.

Where it happened: W20130107

Path: /Users/wouloaner/Downloads/Player-4.dmg

What was detected: Bundlore

User associated with device: 
W20130107\wouloaner

How severe it is: Medium

What Sophos has done so far: We blocked access 
to the PUA.
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