Service Request Ticket - # 76691

Service Request Ticket - # 76691

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Service Request Information

CONTACT	Name	Carrillo, Luanne	Date	Nov 23, 2020 11:40 AM
	Department	Multicultural Student Services	Phone	89233
	Location		Email	carrillol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181400 (opens in a new window)	Bldg/Room	WUC 212E
	Service Tag	FN7NQV2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	FN7NQV2	Location	Luanne Carrillo
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	C8:F7:50:81:02:17
	Wireless NIC	3C:F0:11:34:C9:ED

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 24, 2020 08:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Nov 24, 2020 08:38 AM	Emailed me this morning saying she got this all setup and does not need my help.	Add Attachment
Lourdes Salazar	Nov 23, 2020 12:57 PM	**This is an email** Hi Shandelle, If you can come to my house, that would be great! This is my address: 608 Knox St. N Apt. 2 Tomorrow may work best so I can get all the equipment brought here. What time tomorrow works for you?	Add Attachment
Stephanie Magee	Nov 23, 2020 11:56 AM	sent email to Shandelle	Add Attachment
Stephanie Magee	Nov 23, 2020 11:40 AM	**This is an email** If someone could come help me, that would actually be great! I rather get it set up professionally than encounter issues. How can I go about getting it set up? Do I set up an appointment? Should I plan to bring my monitors first?	Add Attachment
Stephanie Magee	Nov 23, 2020 11:40 AM	**This is an email** Yes I have. Before the freeze, I was going into work a few days and it was just easy to take my latptop with me connect it to my screens, and disconnect at the end of the day	Add Attachment
Stephanie Magee	Nov 23, 2020 11:40 AM	**This is an email** Awesome! So I have my laptop that I work with from home.. however, I am wanting to bring my double screens home too. Is it as easy to unplug and bring everything home, or could ya'll help me with the set up too? I do live on campus with family housing, on Knox	Add Attachment