Service Request Ticket - # 76694

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2020 01:07 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20180322[Edit Inv] (opens in a new window) Bldg/Room WUC 111
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA680994 Location WUC Lab 2 Printer( replaces W#20130057)

Model C600/DNM Hostname lab-wuclab2/lab-wuclabcolor2
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.118.26 Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:49:8D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 14, 2020 04:52 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 14, 2020 04:52 PM 
Everything got fixed except the Maintenance kit, 
but it says online that it's only partially 
working.
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Katherine Reynoso Dec 11, 2020 02:58 PM 
Fix the jamm, will do the ink on Monday.
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Stephanie Magee Dec 11, 2020 08:42 AM 
Also apparently this is jammed. Lou got a text but 
never made a ticket... Or if she did I cannot find 
it.
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Katherine Reynoso Dec 07, 2020 04:17 PM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Nov 23, 2020 01:15 PM 
Name of Printer: Lab-WUCColor
WOU Number: 20180322[Edit Inv]
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Lourdes Salazar Nov 23, 2020 01:07 PM 
Hi I wanted to let you know that the color printer in the Lab in the WUC is displaying notifications that will probably need to be addressed soon. Most of the messages say to replace once the print quality degrades and currently it seems fine. The notifications are as follows

Fuser Past End of Life 010-421
Drum Cartridge (K) Past End of Life 091-402
Reorder Black Toner (K) 093-406
Maintenance Kit Past End of Life 094-426

Let me know if there is any other information you need!

Best,
Maya

-- 
Information Desk
Werner University Center
Western Oregon University
Phone: 503-838-8261
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