Service Request Ticket

Service Request Information

CONTACT	Name	Silva, Christopher	Date	Nov 24, 2020 09:02 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	silvac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190679 (opens in a new window)	Bldg/Room	SHCC
	Service Tag	CTM7ZY2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	CTM7ZY2	Location	Thomas Breyer
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:7D:C2:9C
	Wireless NIC	04:ED:33:79:4E:88
	Bluetooth NIC	04:ED:33:79:4E:8C

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 01:55 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 01:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Nov 24, 2020 09:02 AM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20190679 User associated with device: MASH\silvac How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment